Policies

Satisfaction Guarantee

We aim to please! If you are not completely satisfied, please return your purchase within 30 days, as new,  in its original package, and receipt. We'll replace it or give you a refund. 

No refunds on bicycles, special orders, or after 30 days. Close-out items are Final Sale and cannot be returned.

In-Store Pickup

In-store pickup is available for all items, including bikes.

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Prices and Information

We make every effort to maintain current, accurate prices in our online catalog. We strive for similar accuracy and timeliness with all information we offer. Should any prices or other information provided be incorrect, please bring the errors to our attention by calling or emailing us. Thank you!